How will I know that my order has been received?
As soon as you have placed an order you will be notified by an automatic email that we have received your order.
Why did I not receive an order confirmation email?
Order Confirmation emails are automatically sent out when you place your order. If you did not receive an email please check you Junk Mail.
When will I receive my order?
Please see shipping policy
How do I clean my jewellery?
Please see care guide
Is HALI MOTIF jewellery ok for sensitive skin?
The .925 sterling silver and solid gold are both nickel free which is usually the element that affects sensitive skin. Therefore HALI MOTIF jewellery should be the perfect match for people with sensitive ears.
Do you sell in rose gold?
Yes, under solid gold you can select the option. Please email if you desire a piece in rose gold that does not have this option.
What age can you take an impression?
At any age. Although babies prints are not fully defined until they are 1 year, however we have had beautiful impressions of babies that are only 5 months old. It is completely up to the individual on whether they are looking for a memory of the fingers, or an actual defined print. When Breanna's twins were born, she created a double back-to-back impression of their tiny newborn fingers for the memory.
Can I do double sided impressions?
Yes, you are in complete control of how you take the impression. You have the choice of taking an impression of one single print, a double (back-to-back) impression, or as many impressions as you believe you can fit on the front of your chosen piece. If you are hoping to take three or more impressions I would suggest a size medium or large.
Can I get an initial on my pendant?
You have the option to get an initial on the back of a single impression pendant. Please write on the card in the kit that will be posted to you.
- Can I create numerous pieces of jewellery from the same impression?
Yes. I create a silicone mould of the preferred impression which can be used to create different pieces. If this is what you are wanting to do please write this in the notes at checkout when you order.
I have had someone pass away very recently, can I still get an impression made?
Yes. Time is of course of the essence in these situations so I would recommend ordering as soon as possible and emailing here with the subject line as URGENT. Therefore, I know to contact you as soon as possible so we can get the impression kit sent out to you or the funeral home right away.
I already have an impression mould of a loved one, can I use this?
Yes. A silicone mould will be taken of your original mould so it stays as is, and then we will create duplicate pieces from the silicone mould. Please write this in the notes at checkout so I know that you do not need an impression kit sent. We will then email you providing details on how to safely post your impression.
Is there a different material I can take the impression with?
We have actually worked with orthodontist wax (from a dentist) or I have heard that air-dry clay may also work.
My pieces go by a particular size/weight, so I would suggest doing the print in the exact same size as you would like the pendant/design incase I am unable to cut it down well. And if you can try match the sizing on my website so there aren’t any extra cost for the price of metal used.
Is there a time limit on returning the impression?
Yes, 3 months. Due to fluctuations of metal prices, impressions are to be returned for processing within 3 months from the day you placed your order. If you choose to return your impression after this date there may be a cost difference involvedif there have been any price adjustments during that time.
How long is the processing time?
Once I receive the impression back from you it takes 3-5 weeks. If your order is urgent we can usually prioritise your order - please email email@example.com and we will place you order as urgent.