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How will I know that my order has been received?
As soon as you have placed an order you will be notified by an automatic email that we have received your order.

Why did I not receive an Order Confirmation email?
Order Confirmation emails are automatically sent out when you place your order. If you did not receive an email please check you Junk Mail.

When will I receive my order?
Please see Shipping Policy under Order Information.

What is Vermeil?
Please see 'What is Vermeil?' under Customer Care.

How do I clean my jewellery?
Please see 'Care Guide' under Customer Care. 

Is HALI MOTIF jewellery ok for sensitive skin?
The .925 Sterling Silver and the Gold (Vermeil) are both nickel free which is usually the element that affects sensitive skin. Therefore HALI MOTIF jewellery should be the perfect match for people with sensitive ears.